Shipping & Returns
Shipping Policy
I choose your plants, pack your orders and send every little jungle on its way myself. Please allow 5–7 working days for dispatch, including Prescription boxes. This is the time before your parcel leaves us; delivery time is additional.
Every box is packed with love and care and sent by tracked delivery. Available destinations and delivery charges are shown at checkout. Prescription orders are billed and placed monthly on your original subscription date, with a box dispatched each month.
Free local collection is available by arrangement. All shop visits must be booked online before travelling: Monday–Saturday, 10am–4pm; Sunday closed. Questions? Email thebeardedplantaholic@gmail.com or call 07548 298238.
Return & Exchange Policy
If your order arrives damaged, faulty or not as described, email thebeardedplantaholic@gmail.com with your order number and photos where possible. We’ll help arrange the appropriate refund, replacement or other remedy, including return costs where required. Reporting promptly helps us investigate, but does not limit your statutory rights.
For eligible online purchases, tell us within 14 days of delivery if you change your mind, then return the goods within a further 14 days. You pay change-of-mind return postage. We refund within 14 days of receiving the goods back, including standard outbound delivery where required. Deductions may apply for handling beyond what is needed to inspect the goods.
Cancellation exceptions apply only where the law allows, including goods liable to deteriorate rapidly. Please contact us before returning plants so we can advise on safe packing. Repotting does not automatically remove your statutory rights. Nothing in this policy affects your consumer rights.