Terms & Conditions
Customer Care
The Bearded Plantaholic website and shop are operated by THEBEARDEDPLANTAHOLIC LIMITED, registered in England and Wales, company number 15823880.
Registered office: Little Welland Farm, Little Welland Lane, Castlemorton, Malvern, England, WR13 6BN.
Contact: thebeardedplantaholic@gmail.com or 07548 298238. Please include your order number when asking about an order.
We are passionate about plants and helping you grow a thriving indoor jungle. Whether you need help choosing a plant, advice on care or support with an order, get in touch.
Shop visits are by online appointment only, Monday–Saturday, 10am–4pm. Sunday is closed. Book before travelling; appointments are for the plant shop, not a tour of Jonny’s private home.
For dispatch, delivery, collection and returns, see our Shipping & Returns page. For recurring billing, box contents and cancellation details, see The Plantaholic Prescription product page and subscription terms. Nothing in our policies limits your statutory consumer rights.
Privacy & Safety
Your privacy is important to me, and I am committed to keeping it protected. This Privacy Policy explains how I collect, use, and safeguard your personal information.
​
1. Information I Collect
​
I only collect personal information when it is absolutely necessary to complete a service for you. This may include:
• Your name
• Email address
• Phone number (if applicable)
• Delivery or billing address (where relevant)
I do not collect any sensitive personal data unless explicitly required for specific services, and even then, only with your consent.
​
2. How Your Information Is Used
​
Your personal information is used solely for the purposes of:
• Fulfilling your orders or providing services
• Sending updates, newsletters, or special offers if you have opted in
• Responding to your queries or requests
Service providers process information needed to operate the website and fulfil your orders, including Wix, payment providers and delivery services. Information may also be disclosed where required by law.
​
3. Communication Preferences
​
You can stop marketing emails using the unsubscribe link. This does not stop necessary order or service messages or automatically delete your account and order records. A record of your opt-out may be retained to respect your preference.
​
4. Data Protection
​
I take data protection seriously and have measures in place to ensure your information is secure. This includes:
• Storing your information on encrypted systems
• Limiting access to only those who need it to fulfil a service
• Periodically reviewing and updating data security protocols
​
5. Your Rights
​
You have the right to:
• Access the personal information I hold about you
• Request corrections to any incorrect or incomplete information
• Request the deletion of your personal data
To exercise any of these rights, please contact me at thebeardedplantaholic@gmail.com.
​
6. Changes to This Policy
​
I may update this Privacy Policy occasionally to reflect changes in services or legal requirements. Any updates will be posted on this page, and, where appropriate, notified to you via email.
​
7. Contact Me
​
If you have any questions about this Privacy Policy or how your data is handled, please feel free to contact me at:
THEBEARDEDPLANTAHOLIC LTD
Email: thebeardedplantaholic@gmail.com
Phone: 07548298238
Payment Methods
-
Credit / Debit Cards
-
Apple Pay
-
Google Pay
-
Klarna
-
Clearpay
Bulk Buying & Biofilic Takeovers
Looking to bring a jungle vibe to your space? Whether you’re planning to buy plants in bulk, redesign an office into a biophilic masterpiece, or create a lush, personalised indoor sanctuary, I’m here to help.
From custom builds to green transformations, I specialise in bringing unique visions to life. Whether it’s a workplace, a personal project, or something completely bespoke, we can work together to create a space that’s alive with greenery.
For all bulk orders, office makeovers, or custom plant installations, reach out to me directly, and let’s make your dream jungle a reality.